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Expert Reports for Insurance Claims – Software, Electronics & IT

From system failures to data loss, manipulation or electronic defects – we determine the root cause, the damage and possible regress.

  • Damage Assessment
  • Root Cause Analysis
  • Evidence Preservation
  • Liability & Regress

Why insurers engage us

Modern insurance claims are no longer mechanical – they are digital. Failures originate from software bugs, firmware defects, embedded systems, electronic faults or unexpected interactions.

Insurers typically face:
• Manufacturer claims everything is fine.
• Customer claims the product is faulty.
• Electronics engineers blame software; software engineers blame hardware.
• Logs are incomplete or overwritten.

Insurers need a **technical specialist capable of analysing software AND electronics** – and producing a forensic-quality report.

This is exactly the role of DiNC-POSiTiVE.

What types of damage we investigate

Software & System Failures

Crashes, malfunctions, faulty updates, firmware defects.

Electronics & Hardware Damage

Short circuits, component failures, overload, EMC issues.

Cyber Manipulation

Tampering, intrusion, manipulation or unauthorised access.

Fire & Thermal Damage

Electronics fires, overheating, power surges.

Communication Failures

CAN, LIN, UART, Modbus, MQTT, API issues or inconsistent data.

Our advantage over traditional experts

Most experts know either electronics OR software. We specialise in both – including the complex interaction layer (HAL, firmware, drivers, timing, communication).

This allows us to analyse damages that arise from:
• system integration problems
• timing or signal disruptions
• firmware side effects
• architectural weaknesses

**We are the right choice for complex, cross-domain damage cases.**

How we support insurers

Our services include:
• Evidence preservation
• Root cause analysis
• Damage estimation
• Liability & regress evaluation
• Validation of manufacturer statements
• Technical support for legal or settlement processes

We work with:
• major insurance companies
• legal departments & law firms
• manufacturers & suppliers
• private clients

All reports are **independent, neutral and court-compliant**.

Why DiNC-POSiTiVE?

Because we reduce your risk:
• Fast availability
• Independent expert (DESAG E/251001)
• Deep expertise in embedded software, electronics & IT
• High documentation quality
• Strong experience in insurance & liability cases

We deliver clarity where others deliver opinions.

Report a Claim

We determine the technical root cause, assess the damage and provide a neutral and court-compliant expert report.

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