Our team supports insurers not only in claims handling, but also in assessing technical risks, new products, digital business models and potential product liability or recovery scenarios.
For an initial technical assessment, a risk-related question, internal forwarding or a quick discussion in a claim situation.
Speak directly with our team about the risk, claim pattern, product liability question, available documents and the next practical steps.
Call NowCompact PDF profile for internal forwarding to underwriting, risk engineering, claims departments, claims handlers or legal teams.
Download PDF ProfileMany insurance risks today no longer arise only from traditional mechanical or electrical defects. The real risks are often hidden in software, firmware, electronics, sensors, cloud connections, updates, interfaces, AI functions, cybersecurity and system integration.
For insurers, this means that technical risks often have to be understood before a policy is written, during risk assessment, when evaluating new products or when assessing potential product liability cases. Only then can reliable decisions be made on whether a risk is insurable, which exclusions may be appropriate, which documents are required or whether recovery potential exists in the event of a claim.
Our team helps insurers prepare these technical relationships in a clear, structured and decision-oriented way.
Technical assessment of new products, equipment, systems or digital business models before writing, renewing or adjusting an insurance contract.
Support with technical questionnaires, manufacturer documentation, risk indicators, protection measures, vulnerabilities and possible exclusions.
Assessment of whether risks may arise from development, testing, documentation, software updates, safety concepts or supplier contributions.
Assessment of whether a reported claim is technically plausible and whether the cause, damage pattern, data, logs, components and manufacturer statements are consistent.
Technical evaluation of whether there are indications of manufacturer defects, development errors, testing gaps, installation defects, user error or supplier responsibility.
Support for internal decisions and discussions with manufacturers, technical service providers, legal departments, law firms or other experts.
Malfunctions, updates, version states, data loss, control logic, parameterisation, regressions and unexpected system behaviour.
Control units, sensors, actuators, printed circuit boards, power electronics, short circuits, overvoltage, thermal damage and hardware-software interaction.
App connections, interfaces, API communication, remote access, data flows, device pairing, fault memories and log file evaluations.
Technical assessment of charging points, DC charging systems, communication interfaces, power electronics and software-controlled e-mobility systems.
Risks caused by automated decisions, lack of traceability, data quality, model limitations, misclassification and regulatory requirements.
Assessment of unauthorised access, manipulation possibilities, security vulnerabilities, remote maintenance, data modification and cybersecurity-related claim patterns.
Before underwriting or risk assessment:
• Is the product technically manageable or is there an increased failure risk?
• What role do software, updates, cloud, AI or remote access play?
• Which technical documents should the policyholder provide?
• Which protection measures, tests or evidence are useful?
• Are there identifiable product liability, cyber or business interruption risks?
In the event of a claim:
• Does the reported damage pattern match the alleged cause?
• Which technical evidence must be preserved?
• Are manufacturer statements, service reports or log files plausible?
• Are there indications of user error, lack of maintenance, software defect, electronics failure or external influence?
• Is there a technical basis for recovery or further legal review?
A short and usable assessment of whether a case is technically relevant, plausible, critical or worth further investigation.
Structured assessment of technical risks as a basis for underwriting, risk engineering, portfolio evaluation or management decisions.
Concrete list of required documents, data, logs, photos, test reports, software versions, circuit diagrams or manufacturer information.
Technical plausibility check of statements regarding cause, defect-free operation, user behaviour, maintenance, update capability or safety concept.
Traceable technical assessment for claims handling, settlement, recovery review, internal file documentation or legal follow-up.
Technical support in discussions with policyholders, manufacturers, service providers, law firms or other expert witnesses.
We clarify the objective, context and decision situation: underwriting, risk assessment, claim review, recovery or product liability.
We define which information is relevant and which data should be preserved before it is lost, changed or interpreted incorrectly.
We analyse software, electronics, embedded systems, communication, use, environmental conditions and manufacturer statements in context.
You receive a clear, understandable and reliable technical assessment with recommendations for the next steps.
Our value lies in the combination of technical depth and insurance-oriented decision support. We do not only look at individual components, but at the complete system consisting of software, electronics, function, use, documentation, development, testing and possible liability chains.
Especially relevant for insurers:
✔ Experience with software, electronics and embedded systems
✔ Understanding of product liability, technical evidence and recovery logic
✔ Practical background in quality management, testing, ASPICE and industrial development
✔ Technical assessment of modern connected products, AI and cyber risks
✔ DESAG-certified expert competence
✔ Clear language instead of purely technical detail reports
✔ Usable results for underwriting, claims departments, legal teams and management
Technical assessment of product defects, development risks, serial defects, functional failures and possible recovery approaches.
Assessment of damage to equipment, electronics, controls, charging infrastructure, connected products or software-controlled systems.
Technical support in cases involving manipulation, data changes, remote access, system failures, interface problems and IT/OT overlaps.
Assessment of manufacturer statements, supplier contributions, development artefacts, test evidence, service reports and documentation gaps.
Our team supports you with risk assessment, product liability questions, technical plausibility checks, evidence preservation and recovery assessment.
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