IT Support & Security Specialist

This professional possesses solid experience in providing technical support across Windows and macOS environments, alongside managing Microsoft 365 infrastructures. Beyond operational incident resolution, there is a strong focus on IT security, including compliance assessments according to ISO 27001 and SOC 2, as well as risk management. With a background in Information Technology and Cybersecurity, this expert combines technical knowledge with a service-oriented approach. The blend of hardware provisioning, network administration, and security analysis makes this candidate a versatile asset for modern IT departments.

* Successfully delivered 1st and 2nd line IT support for 30+ users in hybrid operating system landscapes (Windows/macOS) while meeting SLA targets. * Conducted security due diligence assessments of third-party vendors to ensure compliance with ISO 27001, SOC 2, and GDPR standards. * Managed the end-to-end IT asset lifecycle and user access configurations within Microsoft 365 environments to ensure audit readiness. * Diagnosed and resolved complex network and hardware issues within client-server environments to minimize operational disruption.