Supply Quality Deviations Leader

Experienced analyst specializing in data-driven performance management, compliance, and end-to-end process optimization in supply chain and quality. Responsible for managing supplier and transport service provider performance, analyzing supply chain data, and coordinating cross-functional stakeholders to ensure quality and operational standards in Europe and the Middle East. Expertise in root cause analysis and implementing corrective and preventive measures to minimize financial losses.

Management of performance for suppliers and transport service providers in Europe and the Middle East to ensure KPIs, SLAs, and quality and operational standards; End-to-end management of operational deviations (e.g., delays, damages, shortages, quality defects) including root cause analysis and implementation of corrective and preventive measures; Responsibility for reimbursement and claim processes to recover costs and minimize financial losses; Analysis of supply chain data using SAP, Excel, and Power BI to identify trends, risks, and improvement potential; Coordination of cross-functional stakeholders (suppliers, logistics partners, finance, retail operations) to enhance quality, efficiency, and customer satisfaction.